Privacy Policy

1) Scope

This Privacy Policy explains how Planetary Gear Motor collects and uses information when you visit our website, send an inquiry, request an RFQ, or communicate with our sales and engineering team.

This site is intended for business communication with OEM buyers, distributors, and engineering teams.

2) Information We Collect

We may collect:

• Business contact data: Name, company name, business email, phone/WhatsApp, country/region, job role.
• Project and RFQ data: Application details, technical specifications, drawings, target cost, order volume, timeline, quality requirements.
• Communication records: Emails and message history related to inquiry handling, quotation, sample validation, and order follow-up.
• Website usage data: Basic analytics and technical logs such as IP address, browser type, and visit activity.

3) How We Use Information

We use information to:

• Respond to inquiries and provide quotations.
• Evaluate project fit and technical feasibility.
• Manage sample, pilot, and mass-production communication.
• Coordinate quality, logistics, and after-sales support.
• Improve website and communication quality.
• Meet legal, tax, and compliance obligations.

4) Legal Basis (Where Applicable)

Depending on jurisdiction, our processing may rely on:

• Steps necessary before entering a supply contract.
• Legitimate business interests in B2B communication and project execution.
• Compliance with legal obligations.
• Your consent where required by local law.

5) Data Sharing

We do not sell personal data. We may share limited data with:

• Service providers supporting email, cloud hosting, analytics, or communications.
• Logistics, testing, inspection, or certification partners involved in your project.
• Professional advisors or authorities when legally required.

6) International Transfers

As a China-based manufacturer serving global buyers, data may be processed across different countries by our team and service providers. We apply reasonable safeguards for cross-border data handling.

7) Data Retention

We keep data only as long as needed for inquiry handling, contract performance, quality traceability, legal compliance, and dispute resolution.

8) Security

We apply organizational and technical safeguards designed to reduce unauthorized access, alteration, or disclosure.

9) Your Rights and Choices

Subject to applicable law, you may request access, correction, or deletion of your personal data, or object to certain processing.

10) Policy Updates

We may update this policy from time to time. The latest version is always published on this page.

11) Contact

For privacy questions, contact:

• Email: [email protected]
• Contact page: Contact / RFQ